top of page

Returns Policy


We want you to be 100% satisfied with your purchase from Follie. If, for whatever reason, you are not fully satisfied with the products you have received from us, you can return them for a full refund, excluding delivery charges, within 30 days from their date of purchase ― as long as the products are in their original packaging and have neither been used nor show signs of having been used.

If you are returning an item because we made a mistake or the item arrived defective, e-mail us at, and we’ll make things right.

To return a product eligible for a refund, you should first e-mail us at, and we will send you the details on what to do next.


You will be responsible for the shipping costs for returning your item, except in the event of defective products and other special cases authorised by us in advance. In this instance, we will arrange to cover the cost of returning your purchase by 2nd class Royal Mail. We’ll talk you through it when you get in touch. Unfortunately, we are not responsible for returned items that do not arrive with us.




If a postal carrier returns an undeliverable package to us, we will issue a full refund, excluding delivery charges. We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to us.

bottom of page